The Importance of Planning for Unscripted Trainings

The unscripted options are immeasurable, but the problem is you can't plan for them. You just kind of have to really look for them and allow people to come out and say, we're seeing a lot of this, we want to learn why and we will learn how to prevent it. We can lie with data all we want to justify budgets or whatever but ultimately having an engineer who's out there in the field with people is important.