ReThinking
Finding the joy of service with Milk Bar's Christina Tosi and restaurateur Will Guidara
Nov 5, 2024
Christina Tosi, a James Beard award-winning chef and author, joins her partner Will Guidara, a top restaurateur known for transforming Eleven Madison Park. They discuss the transformative power of service in both the culinary world and personal life. Listeners learn about the concept of 'unreasonable hospitality' and the importance of thoughtful gestures. They also emphasize nurturing workplace culture for employee fulfillment and reflect on how meaningful connections enhance the dining experience. With humor, they share personal stories about success and the joy of relationships.
34:18
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Quick takeaways
- Christina Tosi and Will Guidara emphasize that genuine hospitality is rooted in exceeding guests' expectations through intentional and thoughtful gestures.
- Their philosophy highlights the importance of nurturing meaningful relationships over transactional obligations, fostering joy and lasting impressions in every interaction.
Deep dives
The Concept of Unreasonable Hospitality
Unreasonable hospitality is the idea of providing experiences that exceed expectations through intentional and thoughtful gestures. Will Gadara and Christina Tosi, experts in food and restaurant culture, showcase how their approach to service transforms the dining experience. They emphasize the importance of making guests feel seen and valued, with memorable acts like serving a New York hot dog at a fine dining restaurant to enhance a guest's culinary journey. This concept serves as a guiding principle in their work and personal lives, illustrating that joy and hospitality go hand in hand.
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