Creative Confidence Podcast Tackle Your Journey Map Roadblocks: Melanie Bell-Mayeda
9 snips
Sep 6, 2019 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Introduction
00:00 • 3min
The Journey Map Is a Really Important Tool, Right?
03:16 • 2min
Service Design - Is There a Common Stumbling Block?
05:39 • 2min
How Do You Balance Optimization and Continuous Delivery?
07:21 • 3min
How Do We Create Functional Journeys?
10:22 • 2min
What's the Interaction Between the Needs and the Activities?
12:28 • 2min
What's the Difference Between Events and Activities?
14:57 • 3min
The Care System and the Like, We Care
18:03 • 2min
How Do You Create a Cohort of Partners?
19:41 • 3min
Service Design Sprints - What's Your Gud?
22:15 • 2min
Is the Google Venture Design Sprint a Close Cousin?
23:58 • 2min
How to Get Dad on Board?
25:47 • 2min
How Do You Collect Data When You're Prototyping
28:15 • 2min
The Value of Journey Maps in Non Profits
30:16 • 2min
The Best Practices for Developing a Customar Journey Map
32:12 • 2min
Service to Dine in Journey Maps, and in Workshops
34:39 • 3min
Who Owns the Customer Journey?
37:28 • 2min
The Difference Between Service Design and Design Thinking
39:33 • 3min
The Practice of Adaptive Leadership
42:08 • 3min