Tackle Your Journey Map Roadblocks: Melanie Bell-Mayeda
Creative Confidence Podcast
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What's the Interaction Between the Needs and the Activities?
We thought about the needs and the way they would articulate how they wanted to feel. That's closest and mostmost near to the human exactly. And then we moved out from there. The outer layer are really the activities, right? So what are those specific touch points? Em, that is an organization they need to deliver upon for service to be meaningful.
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