Pioneers of AI How agentic AI will save customer service, with Bret Taylor
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Nov 20, 2024 
Bret Taylor, Co-founder of Sierra and Chairman of the Board of OpenAI, shares insights on the future of customer service with AI agents. He discusses how AI can embody a brand's identity while improving customer interactions. Taylor highlights the importance of empathy in AI, particularly during stressful situations. He also explores the ethical development of AI and its potential impact on jobs, emphasizing the need for responsible AI strategies. Brands like Weight Watchers and Sonos are illustrated as pioneers in adopting these transformative AI solutions.
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Chatbot Frustration
- People dislike chatbots because they find them annoying and robotic.
- They prefer human interaction for a smoother experience.
Taylor Family's AI Use
- Bret Taylor uses ChatGPT extensively, about 20 times daily, for various tasks.
- His daughter uses it for help with Shakespeare and art projects, demonstrating its creative applications.
OpenAI's Mission and Board
- OpenAI's mission is to ensure AGI benefits humanity, focusing on safety, economic impact, and distribution of benefits.
- Their board includes experts from various fields to address these complex issues.