AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
12min chapter
How agentic AI will save customer service, with Bret Taylor
Pioneers of AI
Empathy in AI Customer Service
This chapter explores the transformative potential of AI agents, particularly Harmony, in enhancing customer service during stressful moments like insurance claims. It emphasizes the importance of empathy, emotional recognition, and brand identity in designing conversational AI, highlighting examples of brands that have successfully infused personality into their AI agents. Additionally, the chapter discusses the evolving roles in customer experience due to AI integration, balancing the challenges of job displacement with the creation of new opportunities in the tech landscape.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode