Coaching for Leaders

627: How to Influence Through Your Questions, with Kwame Christian

47 snips
Apr 24, 2023
Kwame Christian, best-selling author and CEO of the American Negotiation Institute, shares his insights on using questions as powerful tools for influence. He emphasizes three key types of questions: rapport, information, and persuasion, highlighting the need for trust in conversations. The discussion delves into the importance of open-ended questions to uncover deeper issues and facilitate collaborative dialogue. Kwame also touches on the creation of Negotiable, an online community aimed at enhancing negotiation skills, emphasizing personal growth and effective communication.
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ADVICE

Building Rapport through Observation

  • Start conversations with genuine curiosity, even about simple observations.
  • This builds rapport and can lead to unexpected connections, like discovering shared interests.
ANECDOTE

The Gaming Chair

  • Kwame Christian discovered a shared interest in video games with an interviewee by asking about his gaming chair.
  • This unexpected connection built rapport and led to a more engaging conversation.
INSIGHT

Finding the Lovable

  • Find something to admire or appreciate in everyone, even difficult people.
  • Focusing on positive qualities builds rapport and makes you stand out.
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