We Need More Digital Warmth

Brian Solis, the Head of Global Innovation at ServiceNow and a renowned futurist, shares insights on the necessity of integrating 'digital warmth' into business strategies. He discusses how creating genuine connections enhances customer experiences and drives brand differentiation. Solis emphasizes adapting to profound shifts in consumer behavior post-COVID-19, and the importance of ongoing engagement for building strong customer relationships. His ideas stimulate a conversation on balancing modern technology with personalized interactions for impactful marketing.