UI Breakfast: UI/UX Design and Product Strategy Episode 289: OKRs in Product Development with Jeff Gothelf
21 snips
Dec 6, 2024 In this engaging discussion, Jeff Gothelf, a seasoned coach and author specializing in product development, shares insights on making OKRs more customer-centric. He highlights the importance of qualitative objectives over traditional output metrics and emphasizes aligning organizational goals with customer needs. The conversation also covers cross-functional collaboration in product teams and offers a practical step-by-step guide for implementing OKRs in SaaS environments. Jeff's expertise shines as he navigates the intricate balance between design, product management, and customer satisfaction.
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Metro's Warehouse Efficiency
- Metro, a German wholesaler, uses OKRs to optimize its warehouse operations.
- By focusing on key results like reducing pick-and-pack time and waste, they improve efficiency without prescribing specific solutions.
Airline Takeoff Optimization
- An airline focused on optimizing takeoff time as a key strategic differentiator.
- This led to improvements in various areas like passenger check-in, baggage loading, and airplane cleaning.
Cleveland Clinic's Staff-Focused OKRs
- The Cleveland Clinic publishes its OKRs, including the CEO's, which focus on staff behavior.
- Objectives like "best place to receive care" and "best place to work" use key results like staff safety and turnover.
