75 - Building A Shit Hot Client Experience

Atomic Habits by James Clear provides a practical and scientifically-backed guide to forming good habits and breaking bad ones. The book introduces the Four Laws of Behavior Change: make it obvious, make it attractive, make it easy, and make it satisfying. It also emphasizes the importance of small, incremental changes (atomic habits) that compound over time to produce significant results. Clear discusses techniques such as habit stacking, optimizing the environment to support desired habits, and focusing on continuous improvement rather than goal fixation. The book is filled with actionable strategies, real-life examples, and stories from various fields, making it a valuable resource for anyone seeking to improve their habits and achieve personal growth.

In 'Winning: The Unforgiving Race to Greatness', Tim S. Grover presents a brutally honest and results-driven strategy for achieving massive success. Drawing from his three decades of work with elite competitors, Grover challenges conventional wisdom and emphasizes the importance of single-minded intensity and continuous learning. The book outlines thirteen crucial principles for unbeatable performance, applicable not just to athletes but to innovators and leaders in various fields. It highlights the need to challenge traditional methods, think originally, and persist in overcoming obstacles to achieve greatness.

In 'Simple Wealth, Inevitable Wealth', Nick Murray outlines a simple yet challenging path to wealth creation. He emphasizes the importance of equities over bonds, the role of financial advisors, and the critical need for patience and discipline in investing. Murray argues that wealth is inevitable if one adheres to these principles, focusing on behavior rather than specific investment choices.

In 'Enough: True Measures of Money, Business, and Life,' John C. Bogle reflects on the excesses of the financial system, particularly in the context of the 2008 crisis. The book is divided into three sections: Money, Business, and Life. Bogle discusses the importance of long-term, client-first approaches and the need to redefine success beyond mere financial gain. He emphasizes values such as trust, stewardship, character, and contribution, and argues against the destructive nature of greed and blind ambition. The book includes a foreword by William Jefferson Clinton and is written in a straightforward and accessible style.

In this highly acclaimed book, Dr. Robert B. Cialdini explains the psychology behind why people say yes and how to apply these insights ethically. The book outlines six universal principles of influence: Reciprocation, Commitment and Consistency, Social Proof, Liking, Authority, and Scarcity. The new and expanded edition includes a seventh principle, Unity, along with new research, insights, and examples. Cialdini uses memorable stories and relatable examples to make the subject accessible and easy to understand, helping readers become more skilled persuaders and defend themselves against unethical influence attempts.