75 - Building A Shit Hot Client Experience
TRAP: The Real Adviser Podcast
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The Power of Small Details in Client Experience
This chapter explores how minor, often overlooked details can significantly enhance client relationships in both business and sports settings. It emphasizes the philosophy of making marginal gains through thoughtful gestures, such as personalized gifts and effective onboarding processes. By focusing on creating a welcoming atmosphere and understanding client preferences, businesses can foster trust and elevate customer satisfaction.
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