Episode 66: Jeff Eaton - The importance of observability in assessing content
Feb 27, 2024
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Jeff Eaton discusses the challenges in content production and management, emphasizing the importance of observability in assessing content quality. They explore key roles in content strategy, the role of storytelling, and the need for small pilot projects to build confidence before large-scale changes.
Effective content strategy requires targeting niche audiences and building robust content systems.
Assessing content quality through observability is crucial for strategic decision-making and effective content management.
Deep dives
Challenges of Content Production and Management
Organizations face increasing pressure on content production with competition for attention, leading to the need to produce more content. Managing the produced content efficiently becomes crucial amidst the chaos. A strategy to strategically narrow down production, intelligently target audiences, and build effective content systems is essential to mitigate the pressure and ensure content works effectively.
Crisis of Observability in Content Analysis
Many organizations struggle with a lack of ability to examine and assess their content effectively. While tools like SEO checkers exist, there isn't a holistic view of content health and effectiveness. Understanding content quality, health, and effectiveness is vital, yet organizations lack the means to assess these aspects comprehensively, hindering strategic decision-making.
Importance of Pilot Projects in Implementing Change
Initiating small-scale pilot projects allows organizations to test strategies, measure outcomes, and gain confidence before implementing larger changes. Pilot projects provide tangible results, measurable outcomes, and the justification needed to secure institutional support for broader initiatives. Starting small, gathering data, course-correcting, and gradually scaling up based on learnings form a strategic approach to change.
Building a Theory of Change through Strategy
Strategy is not just about setting goals and metrics; it encompasses a theory of change. It involves predicting how actions will lead to specific outcomes and why those outcomes are expected. Telling a compelling story about the strategy's purpose and expected results, backed by data and measurements, becomes essential in steering organizations towards successful change.
In this episode, Kristina Halvorson interviews Jeff Eaton, a partner at Autogram. They share the challenges organizations face in content production and management and discuss the importance of observability in assessing content quality and effectiveness. The conversation leads to the key roles needed in content strategy and to the importance of starting with small pilot projects to gather data and build confidence before implementing large-scale changes. Plus, Kristina and Jeff find time to chat about the role of storytelling in strategy and the need to articulate a theory of change.
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