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#162 Co-creation and an army of partners with Katie Dill

Jul 6, 2017
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1
Introduction
00:00 • 2min
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2
How to Find Control in Chaos
01:53 • 4min
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3
The Importance of Co-Creation in Airbnb
06:06 • 2min
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4
How to Set Expectations for a Great Experience
07:58 • 3min
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5
How to Use Host Feedback to Improve Your Product
10:30 • 4min
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6
How to Set the Stage for a Successful User Experience
14:41 • 2min
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7
How to Control Something You Cannot Control
16:51 • 2min
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8
How to Coach Co-Creators Without Overbearing
18:32 • 2min
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9
The Challenges of Airbnb
20:42 • 3min
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10
The Importance of Co-Creation in the Workplace
24:08 • 2min
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11
How to Treat Your Listeners Well
25:55 • 2min
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12
Knock Knock. Who's There?
27:30 • 2min
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Katie Dill, Director of Experience Design at Airbnb, joined us in the Green Room at From Business To Buttons. A journey is both offline and online. It all comes together in the user experience – but what happens when you, as a UX designer, can’t control it all?
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