How to Coach Co-Creators Without Overbearing

Katie: Co-creators need to feel confident in all situations that yes, I'm doing the right thing and whatever happens, I'm going to be able to cope with it. What they try to do is put that support in place that you can hold on to while you're doing something else, guardrail. Airbnb themselves or the organization also need to guardrail. Katie mentioned guardrail twice during the interview.