How to Use Host Feedback to Improve Your Product

We learn a lot from the hosts. We have quite a large research team that is constantly talking to hosts. And they are an integral part in helping us make a better product. Because, yeah, they know they're part of the world better than anyone. But then you, I guess, need to be prepared by them, the feedback... The reverse feedback loop. Well, it's like teaching onboarding so that they can do onboarding.