The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging
Nov 18, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
Customer Service - Is Your Customer Service Really Effective?
02:05 • 2min
Is There One That Really Gets to You?
03:51 • 2min
I Regret the Delay, or I Apologize for the Spilling Error
05:26 • 3min
Is Plain Language Harder Than You Think?
08:09 • 2min
The World of Customer Messaging Has Adapted to a More Modern Kind of Conversational Tone
09:59 • 2min
Engaging Customers Through Chat and Text Messages
12:10 • 5min
How to Set the Tone for Customer Service Agents
16:40 • 3min
How to Write in a Company's Brand Voice
19:25 • 3min
What's Next for You?
22:35 • 4min