Engaging Customers Through Chat and Text Messages

We must always exploit the real time engagement in live chat or in to use the strategy of probing, of question asking. We don't want our use of abbreviation to cause another contact. In customer service, the emoji must never carry content. It's just embellishment. It looks fun, but it doesn't replace words. And is it the same for abbreviations? Depends on what the customer has demonstrated about understanding those abbreviations. I've worked with lots of air lines, and you know, airlines in their own communications refer to airports by three letter codes. So if amoji ae part of our brand, they should be there in our customers service interaction. This is a