
Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Leslieo flahaven is an experienced, versatile writing instructor who specializes in effective writing that gets straight to the point. She leads customized riding courses for fortune 500 company, government agencies and non profit organizations. Leslie shares her brilliant insights into writing in plain, clear language,. How to really engage your customers through chat and text, and how you can make your brand voice shine through in writing.
Transcript
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