Joe Crisara, Founder of Service MVP with 47 years in the trades, shares his journey from technician to entrepreneur. He dives into the power of call-by-call management and personalized customer service to boost business outcomes. Joe discusses leveraging technology like Hatch to enhance communication and engagement. He also emphasizes creative pricing strategies and building strong client relationships for significant growth. Tune in to discover how to transform your approach and become your own Service MVP!
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Joe's Journey
Joe Crisara, a 47-year trades veteran, started as a technician in 1977.
He later accumulated $450,000 in debt due to poor business practices.
volunteer_activism ADVICE
Client-Focused Service
Make friends with clients and diagnose their needs, not just their systems.
Match solutions to both people and system challenges.
volunteer_activism ADVICE
Packaging Warranties
Keep service memberships/warranties simple and easy to understand.
Vary warranty length across package levels to highlight value differences.
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This book unlocks the secrets of master influencers by presenting the 12 Laws of Persuasion. Author Kurt W. Mortensen explains why each law works, how to use it, and what to avoid. The laws include the law of dissonance, the law of contrast, the law of expectation, and others. The book provides new case studies and cutting-edge influencing techniques to help readers develop the skills to read anyone instantly, get people to trust them instinctively, change minds easily, and convince others to give them almost anything.
The E-myth revisited
why most small businesses don't work and what to do about it
Michael E. Gerber
The E-Myth Revisited challenges the common assumption that most businesses are started by entrepreneurs. Instead, Gerber argues that most businesses are started by technicians who understand the technical work but not the business itself. The book introduces the concept of the E-Myth and explains that successful business owners must balance three roles: the Entrepreneur (the visionary), the Manager (the planner and organizer), and the Technician (the one who performs the technical work). Gerber emphasizes the distinction between working 'in' your business and working 'on' your business, and he provides strategies for systemizing and scaling businesses, including the concept of the Franchise Prototype.
Success Principles
Janet Switzer
Jack Canfield
This book is divided into six sections: The Fundamentals of Success, Transform Yourself for Success, Build Your Success Team, Create Successful Relationships, Success and Money, and Success in the Digital Age. It emphasizes the importance of taking 100% responsibility for your life, clarifying your life purpose, setting and achieving goals, and surrounding yourself with positive and successful people. The book includes exercises, lessons, and inspiring stories from successful individuals to help readers apply the principles in their daily lives.
The 7 Habits of Highly Effective People
Stephen R Covey
This book, first published in 1989, outlines seven habits that are designed to help individuals become more effective in their personal and professional lives. The habits are grouped into three categories: Private Victory (habits 1-3), Public Victory (habits 4-6), and Renewal (habit 7). The habits include being proactive, beginning with the end in mind, putting first things first, thinking win-win, seeking first to understand and then to be understood, synergizing, and sharpening the saw. Covey emphasizes the importance of personal integrity, effective time management, empathetic communication, and continuous self-improvement[2][5][4].
What Should We Do?
What Should We Do?
Joe Crisara
This book is not known to me.
John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastically improve business outcomes.
Joe also highlights the importance of using technology like Hatch and Rilla to streamline workflows and enhance customer engagement. Is call by call management the path towards becoming your own Service MVP? Tune in and find out.
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch. Learn More About Hatch Here
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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast 
