Freight 360 Episode 99: Close More Customers With Small Talk
Jul 30, 2021
Discover the power of small talk in sales, with insights on mastering conversational skills and navigating small talk in prospecting. Learn about the importance of customer relationships, shipper broker agreements, and the necessity of contracts in the freight industry. Get practical tips on engaging conversations, active listening techniques, and optimizing customer relationships for brokerage growth.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 3min
The Power of Small Talk in Sales
02:44 • 5min
Mastering Small Talk for Sales Success
08:13 • 7min
Engaging Conversations and Active Listening Techniques
14:49 • 16min
The Power of Small Talk in Prospecting
30:40 • 4min
Navigating Small Talk in Sales and Utilizing Support Services for Brokerage Growth
34:27 • 3min
Optimizing Customer Relationships in the Brokerage Industry
37:27 • 6min
The Importance of Contracts in the Freight Industry
43:35 • 5min