Episode 99: Close More Customers With Small Talk
Freight 360
00:00
Engaging Conversations and Active Listening Techniques
The chapter explores breaking common conversational patterns by asking unexpected questions, focusing on developing confidence in small talk, and finding one's authentic voice to connect meaningfully. It delves into strategies for transitioning in prospecting calls, emphasizing the value of active listening, and discussing different levels of listening for deeper understanding in interactions. Practical tips on building rapport, understanding perspectives, and improving small talk skills are shared, along with a technique to reframe social norms using neural linguistic programming.
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