How to Be a Better Human
Fixable: Kelli - “How do I deal with a communication breakdown?
Apr 3, 2023
27:58
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Quick takeaways
- Poor communication in healthcare organizations can lead to resentment and affect patient care.
- Transparency and ensuring effective information conveyance are crucial for addressing communication breakdowns in organizations.
Deep dives
Improving Communication in the Workplace
Kelly, a nurse in a cardiovascular acute care unit, shares how poor communication among doctors, nurses, and other teams in the hospital leads to resentment, animosity, and ultimately affects patient care. She seeks advice on fostering an environment of better communication. The hosts discuss the importance of transparency and ensuring everyone hears important information. They suggest introducing informal ways for colleagues to get to know each other, like welcoming new staff members, having one-on-one meetings, or going to lunch together. They also encourage Kelly to take proactive steps and discuss these ideas with her manager and colleagues.
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