How to Fix Communication Problems in Patient Care

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Communication is a universal problem in organizations made more difficult by hierarchies. Poor communication between nurses and doctors leads to poor patient outcomes, ultimately. There's also often a disconnect if you have a patient who has different teams consulting on them. And someone's putting in orders from one team, but the team I'm supposed to talk to about this patient specifically who's managing their care is not aware of these orders changing.

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective. If you want to be on Fixable, call our hotline at 234-Fixable (that’s 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem. To hear more episodes on how to fix your work problems, fast, follow Fixable wherever you're listening to this.