The BarberShop with Shantanu Former CEO of Indigo, Co-founder of Akasa on Building Great Businesses, Running an Airline in India
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Jun 1, 2024 Aditya Ghosh, former CEO of IndiGo and co-founder of Akasa Air, discusses leadership, innovation, and the future of aviation and hospitality. Topics include humility in leadership, customer-centric strategies, transitioning to the startup world, and building a new airline venture amidst the pandemic.
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Encouraging Message Power
- Aditya Ghosh shared how an encouraging message from Ravel Bhatia motivated his early career leap into running an airline.
- This moment gave him the confidence to commit fully to the challenge despite his lack of business experience.
Motivate with Genuine Recognition
- Recognize and celebrate genuine employee efforts instantly to motivate continuous improvement.
- Avoid cheap or commoditized recognition as it can demotivate high performers.
Trust Drives Customer Loyalty
- Customer loyalty comes from trust and reliability, not free offers or discounts.
- Consistent trusted personal service fosters repeat customers and lowers acquisition cost.