Former CEO of Indigo, Co-founder of Akasa on Building Great Businesses, Running an Airline in India
The BarberShop with Shantanu
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Innovative Approaches and Customer-Centric Strategies in the Aviation Industry
This chapter explores the innovative strategies and customer-centric approaches in the aviation industry, highlighting a successful airline's ability to create consumer love through a luxurious experience and complex business model. The conversation emphasizes the importance of focusing on what customers are willing to pay for, the mindset required to innovate, and the significance of offering comfortable services to differentiate in a competitive market.
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