Radical candor vs. Kind Candor

4 snips

Oct 19, 2023

In this engaging discussion, Henry Ward, Co-founder and CEO of Carta, shares his insights on leadership and the importance of 'Kind Candor' in communication. He dives into the challenges of middle management and how to be more efficient with time in the workplace. Ward also explores the evolution of equity management and the thrill of early entrepreneurial lessons, emphasizing the need for empathetic feedback and effective communication. The conversation highlights the emerging trend of employee ownership, fostering creativity and accountability in organizations.

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ANECDOTE

Carta's Origin

Henry Ward noticed startups used paper stock certificates in 2013.
This inspired Carta, which digitized equity management, much like PayPal did for cash.

ADVICE

Prioritize Customer Satisfaction

Prioritize customer satisfaction, even if it means temporarily halting sales.
Ensure positive reference checks are paramount for growth, especially when relying on word-of-mouth marketing.

ADVICE

Engage Your Board

Involve your board actively by assigning them specific business units to oversee.
This provides them with firsthand data and reduces reliance on the CEO for explanations.

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