
The Digital Patient 205: Duke Health’s Dr. Eric Poon: Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, and Why We Must Kiss a lot of Frogs to Find Real Innovation
Dec 4, 2025
Join Dr. Eric Poon, CHIO at Duke Health and a clinical informaticist with a unique blend of medicine and engineering expertise. He dives into the essence of informatics as a sociotechnical team sport, emphasizing the importance of empathy in designing AI tools. Poon shares insights on utilizing a 'kiss a lot of frogs' strategy for rapid experimentation and innovation in healthcare. He advocates for co-created AI solutions that enhance clinician workflows and discusses the vital role of trust in fostering successful AI adoption.
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Informatics Is A Sociotechnical Team Sport
- Informatics is a sociotechnical team sport that blends technology with human behavior.
- Success requires multiple perspectives and deep understanding of user context.
Use Clinical Listening To Design Better Tech
- Listen actively and ask questions to uncover what truly troubles the user.
- Use clinical listening skills to design solutions that address real problems and needs.
Co-Create AI So Predictions Become Actionable
- Co-create AI tools with end users so predictions become actionable in workflows.
- Evaluate whether clinicians are ready to receive insights and can act on them before deployment.





