The Digital Patient

205: Duke Health’s Dr. Eric Poon: Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, and Why We Must Kiss a lot of Frogs to Find Real Innovation

Dec 4, 2025
Join Dr. Eric Poon, CHIO at Duke Health and a clinical informaticist with a unique blend of medicine and engineering expertise. He dives into the essence of informatics as a sociotechnical team sport, emphasizing the importance of empathy in designing AI tools. Poon shares insights on utilizing a 'kiss a lot of frogs' strategy for rapid experimentation and innovation in healthcare. He advocates for co-created AI solutions that enhance clinician workflows and discusses the vital role of trust in fostering successful AI adoption.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
INSIGHT

Informatics Is A Sociotechnical Team Sport

  • Informatics is a sociotechnical team sport that blends technology with human behavior.
  • Success requires multiple perspectives and deep understanding of user context.
ADVICE

Use Clinical Listening To Design Better Tech

  • Listen actively and ask questions to uncover what truly troubles the user.
  • Use clinical listening skills to design solutions that address real problems and needs.
ADVICE

Co-Create AI So Predictions Become Actionable

  • Co-create AI tools with end users so predictions become actionable in workflows.
  • Evaluate whether clinicians are ready to receive insights and can act on them before deployment.
Get the Snipd Podcast app to discover more snips from this episode
Get the app