The Digital Patient
Stories from the frontline of Digital Patient Engagement
Latest episodes
Jul 17, 2025 • 52min
185: Cedars-Sinai’s Dr. Shoma Desai: Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, and Understanding Customer Acquisition Costs to Sustain Innovation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Shoma Desai, Executive Director, Digital Innovation at Cedars-Sinai, about "Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, Understanding Customer Acquisition Costs to Sustain Innovation, and more..."
Jul 10, 2025 • 51min
184: AMDIS 2025 Recap: What's so Magical about Ojai, Why Healthcare's Biggest Risk may be Adopting AI Too Slowly and Sharing our Secret Sauce for Patient Engagement
On this special episode of The Digital Patient, we recap Josh’s recent trip to the AMDIS conference in Ojai, California. Josh shares highlights from his patient engagement panel, thought-provoking sessions on AI governance, and candid hallway conversations with CMIOs from across the country. From fireside chats with Oracle Health to literature reviews on hype ratios–and a chaotic Uber saga–this episode offers a behind-the-scenes look at one of the most authentic gatherings in digital health.
Jul 3, 2025 • 51min
183: Veteran CIO/CDO Dr. Alistair Erskine: Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Alistair Erskine, veteran CIO/CDO, formerly at Emory Healthcare, about "Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer, and more..."
Jun 26, 2025 • 48min
182: NYU Langone Health's Dr. Jonah Feldman: Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, and Does Your EHR Respect you?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Jonah Feldman, Medical Director, Clinical Transformation and Informatics at NYU Langone Health, about "Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, Does Your EHR Respect you?, and more..."
Jun 19, 2025 • 49min
181: NYU Langone Health’s Dr. Devin Mann: GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, and Balancing Short & Long-term Strategy with AI
Dr. Devin Mann, Strategic Director of Digital Health Innovation at NYU Langone Health, dives into the evolving landscape of healthcare communication powered by Generative AI. He discusses the integration of technology to enhance patient engagement and the importance of implementing scalable digital health solutions. The conversation reveals the intricacies of balancing short and long-term strategies while gaining stakeholder support. Mann also touches on personal anecdotes and insights about overcoming communication challenges during surgical care.
Jun 12, 2025 • 44min
180: Endeavor Health's Justin Brueck: The Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, and Embedding Genomics into Patient Care
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Justin Brueck, System Vice President of Innovation and Research at Endeavor Health, about "the Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, Embedding Genomics into Patient Care, and more..."
Jun 5, 2025 • 47min
179: Froedtert Health’s Dr. Brad Crotty: What Startups Get Wrong with Health Systems, Using Qualitative Data to Learn why Tech Isn’t Working, and Should Health Systems Still Have Venture Arms in 2025?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bradley Crotty, Chief Digital Officer at Froedtert Health and Interim President at Inception Health, about "What Startups Get Wrong Working with Health Systems, Using Qualitative Data to Understand why Tech Isn’t Working, Should Health Systems Still Have Venture Arms in 2025? and more..."
May 30, 2025 • 46min
178: UVA Health’s CMIO Dr. Andrew Markowski: Why AI Models Succeed or Fail, the Standardization Myth, and How to Increase Your Sphere of Influence For Better Change Management
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Andrew Markowski, CMIO at UVA Health, about "Why AI Models Succeed or Fail, the Standardization Myth, How to Increase Your Sphere of Influence For Better Change Management, and more..."
May 23, 2025 • 30min
177: Epic XGM Debrief: Uber Surge Pricing, Making History as the 1st Vendors to Exhibit at XGM, Accelerating Care Companion and the Best Conference Food in Healthcare
On this special edition of The Digital Patient, Josh and Alan unpack their experience attending Epic’s XGM Conference. Representing SeamlessMD, the first Epic Toolbox partner for MyChart Care Companion content, they share the inside scoop on Epic’s whimsical culture, meaningful hallway conversations, and what it was like to exhibit alongside rising stars like Abridge.They also reflect on breakfast bananas, uber surge pricing, EHR training as a reimbursable activity, and other smart tidbits.
Apr 24, 2025 • 42min
176: Stanford Health Care’s Dr. Mike Pfeffer: Why we Shouldn't Always Want "Human in the Loop" for AI, Why Prediction Models are Only as Useful as the Problems they Solve & How AI Scribes Must Evolve
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Pfeffer, Chief Information and Digital Officer at Stanford Health Care and Stanford University School of Medicine, and Associate Dean at Stanford University School of Medicine, about "Why we Shouldn't Always Want "Human in the Loop" for AI, Why Prediction Models are Only as Useful as the Problems they Solve, Where AI Scribes Must Evolve, and more..."
