Eric Poon

Chief Health Information Officer at Duke University Health System, leading AI, digital health and clinical informatics initiatives to improve care delivery, clinician experience and operational efficiency.

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Dec 4, 2025 • 43min

205: Duke Health’s Dr. Eric Poon: Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, and Why We Must Kiss a lot of Frogs to Find Real Innovation

Join Dr. Eric Poon, CHIO at Duke Health and a clinical informaticist with a unique blend of medicine and engineering expertise. He dives into the essence of informatics as a sociotechnical team sport, emphasizing the importance of empathy in designing AI tools. Poon shares insights on utilizing a 'kiss a lot of frogs' strategy for rapid experimentation and innovation in healthcare. He advocates for co-created AI solutions that enhance clinician workflows and discusses the vital role of trust in fostering successful AI adoption.

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