622: The Way to Manage an Over-Confident Team Member, with Bonni Stachowiak
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Mar 20, 2023
Explore strategies for managing over-confident team members while balancing skills gaps and accountability. Delve into the importance of trust, clear expectations, and feedback for fostering effective team dynamics. Discover the impact of implicit bias in professional interactions and how aligning strengths can enhance workplace culture. Additionally, learn practical tips for managing household tasks that prioritize joy and collaboration, transforming everyday chores into supportive team experiences.
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volunteer_activism ADVICE
Addressing Performance Issues
Differentiate between addressable skill gaps and when someone is truly in over their head, especially if the issue has persisted.
Consider organizational stability and the "greater good" when deciding how to proceed.
insights INSIGHT
Trust, Competence, and Capacity
Trust is built on character, competence, capacity, and caution.
Avoid dichotomous thinking when assessing employees; consider nuance and organizational alignment.
volunteer_activism ADVICE
Organizational Culture and Support
Consider the organizational culture and whether it supports challenging and coaching employees.
Test the waters by implementing small changes and observing the responses to gauge organizational support.
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The Home Edit provides a room-by-room approach to decluttering and organizing, focusing on creating systems that are both functional and visually appealing. The book includes detailed tips and bright photographs to help readers transform their spaces into organized and beautiful environments.
Analyzing performance problems
Peter Pipe
Robert F Mager
Analyzing Performance Problems provides a step-by-step approach to solving performance issues by identifying their root causes and implementing the most effective and economical solutions. The book emphasizes the importance of analyzing problems systematically to avoid addressing mere symptoms rather than the underlying issues.
The Productive Online and Offline Professor: A Practical Guide
Bonni Stachowiak
This book offers practical strategies and tips to help higher education professionals efficiently manage their work and use various technologies and productivity tools. It addresses challenges such as managing asynchronous content, streamlining communication, grading productively, and keeping course materials current. The guide draws on productivity principles from authors like Stephen Covey and David Allen, and provides actionable steps for improving personal productivity in academic roles.
Radical Candor
Be a Kick-ass Boss Without Losing Your Humanity
Kim Scott
Radical Candor by Kim Scott offers a practical approach to management by emphasizing the importance of caring personally and challenging directly. The book argues that effective managers must find a balance between being empathetic and providing clear, honest feedback. Scott draws from her experiences at Google and Apple to provide actionable lessons on building strong relationships, giving feedback, and creating a collaborative work environment. The book introduces the concept of 'radical candor' as the sweet spot between obnoxious aggression and ruinous empathy, and provides tools and strategies for managers to implement this approach in their daily work[1][2][5].
Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide.
Listener Questions
Susan asked about assessing the difference between an employee who has addressable gaps in their skills and knowledge versus when they are in over their head.
Elizabeth asked our advice on managing a team member who appears over-confident in their abilities…and how to hold them accountable.
Steve wondered how we handle household tasks between the two of us in the midst of our busy schedules.
Resources Mentioned
Analyzing Performance Problems* by Robert Mager and Peter Pipe
The Alignment Problem by Brian Christian
Wonder Tools by Jeremy Kaplan
The Home Edit by Clea Shearer and Joanna Teplin
Related Episodes
The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284)
How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
Finding Joy Through Intentional Choices, with Bonni Stachowiak (episode 417)
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