The Jefferson Fisher Podcast
Chris Voss: FBI-Backed Tactics for Better Communication
Mar 11, 2025
Chris Voss, a former FBI hostage negotiator and CEO of The Black Swan Group, shares his expertise in negotiation and communication. He emphasizes the power of tactical empathy to overcome psychological barriers in discussions. Listeners learn how asking for 'no' can create a safer conversation environment. Voss also introduces the 'accusation audit' technique, which uses negative phrasing to foster engagement. He addresses navigating passive-aggressive interactions with strategic communication approaches, providing practical tips for enhancing personal and professional dialogues.
40:43
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Quick takeaways
- Recognizing and managing fear-based thoughts can enhance decision-making and communication during negotiations.
- Using a 'no' to initiate a dialogue fosters safety and openness, allowing for a more collaborative atmosphere in conversations.
Deep dives
Understanding the Voices in Our Heads
The conversation highlights the impact of the internal voices that often create anxiety during negotiations. Many individuals struggle with their own fear-based thoughts, which stem from the amygdala, a center in the brain responsible for fear responses. Recognizing these voices is crucial, as they can lead to paranoia and poor decision-making. Instead, focusing on intuition can guide individuals toward more rational responses and help overcome the negative self-talk that can hinder effective communication.
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