Engineering Enablement by Abi Noda
Developer Experience at American Express | Michelle Swartz (American Express)
Jun 4, 2024
Michelle Swartz, VP of Developer Enablement at American Express, shares insights on enhancing developer experience. Topics include onboarding bootcamp creation, AmEx Way Library development, balancing standardization and flexibility with Paved Roads, measuring success, fostering community, and elevating tech credibility.
45:00
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Quick takeaways
- Creation of onboarding bootcamp & AmEx Way Library for knowledge management.
- Emphasis on aligning tools, feedback cycles, and platform support for seamless production path.
Deep dives
Evolution of Developer Experience at American Express
American Express transformed its developer experience strategy from grassroots initiatives to a well-established function. This involved creating the Jedi Council and the Obstacle Removal team, obtaining pivotal senior leadership buy-in, and executing a comprehensive strategy to enhance the developer environment. The focus was on making Amex attract top tech talent, fostering an inclusive culture, and aligning with the people and culture technology strategy for ongoing growth and talent retention.
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