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2min chapter
Developer Experience at American Express | Michelle Swartz (American Express)
Engineering Enablement by Abi Noda
Lessons Learned from Tackling Engineering Improvement Requests at American Express
This chapter explores how American Express established a dedicated team to address engineering improvement requests, involving cross-functional teams and co-creating solutions. However, challenges arose with a growing backlog of requests, leading to delays and difficulties in prioritizing issues effectively.
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