This chapter explores how American Express established a dedicated team to address engineering improvement requests, involving cross-functional teams and co-creating solutions. However, challenges arose with a growing backlog of requests, leading to delays and difficulties in prioritizing issues effectively.
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In this episode, Michelle Swartz, Vice president of Developer Enablement American Express, shares insights on improving developer experience. She discusses the creation of an onboarding bootcamp and the development of the AmEx Way Library for better knowledge management. Michelle explains how AmEx balances standardization and flexibility with the concept of Paved Roads. She also highlights the importance of measuring success, fostering community, and elevating the company's tech credibility.
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Timestamps
- (5:45) Challenges of advocating for DevEx in non-tech companies
- (7:43) Importance of senior leadership buy-in for DevEx
- (9:58) Genesis of the DevEx organization and Jedi Council
- (12:12) Transition to a dedicated DevEx function
- (13:17) Formalizing investment in DevEx
- (18:02) Initial efforts and learning in improving DevEx
- (19:25) Using sentiment surveys to prioritize DevEx areas
- (27:26) Addressing knowledge management challenges
- (29:49) Balancing standardization and freedom in DevEx
- (36:21) Implementing Paved Roads: evolution vs. revolution