Building a Developer Experience Organization at American Express

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This chapter explores the establishment of the Developer Experience organization at American Express, focusing on enabling software engineers within the company. It discusses the challenges faced by non-tech companies in investing in developer experience, the importance of top-down support from leadership in empowering engineers, and the journey from an informal working group to a dedicated DevEx team. The chapter also covers the process of selecting the right leader for the team and formalizing the investment to enhance the engineering environment.

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In this episode, Michelle Swartz, Vice president of Developer Enablement American Express, shares insights on improving developer experience. She discusses the creation of an onboarding bootcamp and the development of the AmEx Way Library for better knowledge management. Michelle explains how AmEx balances standardization and flexibility with the concept of Paved Roads. She also highlights the importance of measuring success, fostering community, and elevating the company's tech credibility.

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