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16min chapter
Developer Experience at American Express | Michelle Swartz (American Express)
Engineering Enablement by Abi Noda
Building a Developer Experience Organization at American Express
This chapter explores the establishment of the Developer Experience organization at American Express, focusing on enabling software engineers within the company. It discusses the challenges faced by non-tech companies in investing in developer experience, the importance of top-down support from leadership in empowering engineers, and the journey from an informal working group to a dedicated DevEx team. The chapter also covers the process of selecting the right leader for the team and formalizing the investment to enhance the engineering environment.
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