Developer Experience at American Express | Michelle Swartz (American Express)
Engineering Enablement by Abi Noda
Utilizing Sentiment Surveys for Business Objectives
The chapter explores how the American Express team uses sentiment surveys to align themes with business objectives, focusing on colleague value proposition pillars and conducting deep analysis to identify visible themes. Engineers and DX researchers analyze storyline data to understand regional differences and tenure influences, emphasizing the importance of creating compelling storylines for effective data communication.
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