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Curious Worldview Podcast
Chris Voss | The Power Of Open Questions… Never Split The Difference
Jul 30, 2024
In this engaging discussion, Chris Voss, former FBI chief negotiator and author of 'Never Split The Difference,' shares invaluable tactics for high-stakes negotiations. Joined by Christopher Turner, a CIA veteran, and rhetoric expert Sam Leith, they explore the vital role of emotional intelligence and open-ended questions in effective communication. They delve into the fine line between manipulation and persuasion, the influence of serendipity on success, and how genuine dialogue fosters respect, even in challenging conversations.
01:04:14
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Quick takeaways
- Effective communication, characterized by emotional intelligence and a calm demeanor, is essential for success in high-stakes negotiations.
- Understanding behavioral economics, particularly the fear of loss, can significantly enhance negotiation strategies and outcomes.
Deep dives
The Art of Communication in High-Stakes Negotiation
Effective communication plays a critical role in high-stakes negotiations, as illustrated by Chris Voss's experiences as the FBI's lead international kidnapping negotiator. Throughout his career, he learned that the tone of voice and soft skills can often lead to quicker resolutions than assertive commands. Engaging with people in respectful and calm manners proves to be more effective in extracting needed information or achieving desired outcomes. This approach demonstrates that understanding emotional cues and managing interpersonal dynamics can greatly enhance negotiation success.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode