The MAFFEO DRINKS Podcast 085 | Andrew Friedman | Customer-First vs. Bartender-First Bars | Industry Spirits, Seattle WA
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Dec 9, 2024 Join renowned bartender Andrew Friedman, former owner of Seattle's Liberty and founder of Industry Spirits, as he delves into the vibrant cocktail culture of Seattle. He discusses the crucial balance between exceptional customer service and creative bartending. Andrew shares his insights on the evolution of the industry, focusing on talent retention and the nuances of transitioning from bartender to brand ambassador. Dive into the transformative role of neighborhood bars and the importance of community in shaping unforgettable bar experiences.
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Murray Stenson's Impact
- Seattle's cocktail scene was driven by a unique customer service approach.
- Bartender Murray Stenson's exceptional memory and care for customers set the standard.
Customer-First Culture
- Seattle's cocktail scene prioritized customer happiness above all else.
- This focus on service helped bartenders subvert their egos and create a welcoming environment.
Liberty's Training Program
- Andrew Friedman's bar, Liberty, trained bartenders who were then hired by top bars across the country.
- However, many of these bartenders lost sight of the customer-first ethos they learned in Seattle.