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085 | Andrew Friedman | Customer-First vs. Bartender-First Bars | Industry Spirits, Seattle WA

MAFFEO DRINKS

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Balancing Spectacle and Service in Bartending

This chapter explores the intricate dynamics of bartending, focusing on the balance between delivering exceptional customer service and crafting memorable experiences. The discussion draws analogies to soccer, emphasizing the significance of understanding patrons' moods and the challenges faced by young talents in high-pressure environments.

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