In a thought-provoking discussion, Dr. Zach Mercurio, a researcher and author of "The Power of Mattering," delves into the critical nature of feeling valued in our lives and workplaces. He discusses how mattering is not just a luxury but a survival instinct. Zach highlights the consequences of "anti-mattering" and the importance of leaders recognizing individual contributions. With insights on fostering connections through small acts, he offers a practical framework for leaders to truly make people feel seen and appreciated.
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insights INSIGHT
Mattering vs Belonging
Mattering means feeling that the team wouldn't be complete without you.
It's about feeling significant to individuals in the group, beyond belonging and inclusion.
insights INSIGHT
Mattering Deficit Explains Disengagement
Employee disengagement stems from a mattering deficit, not just poor engagement strategies.
People don't feel seen or invested in, and this cannot be fixed by programs alone.
question_answer ANECDOTE
The Grasp Reflex and Mattering
Zach’s son grasping his finger triggered his study of mattering as a survival instinct.
We survive because someone cares enough to keep us alive, turning mattering into a fundamental need.
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In 'The Song of Significance', Seth Godin addresses the disconnection and disengagement in modern workplaces, particularly in the era of economic instability and remote work. Through 144 provocative stanzas, Godin critiques outdated industrial management practices and proposes a new approach that emphasizes significance, purpose, and human value. He argues that leaders should focus on creating a culture where employees feel valued, empowered, and trusted to deliver their best work. The book uses analogies, such as the comparison between industrial work and the cooperative behavior of honeybees, and includes real-world examples from various organizations to illustrate the benefits of this new approach. Godin's work is a call to action for leaders to transform their organizations into thriving ecosystems where employees find meaning and significance in their work.
Let Them Lead
Let Them Lead
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John Bacon
In this compelling conversation, John R. Miles is joined by Dr. Zach Mercurio, one of the world’s leading voices on purposeful leadership and the psychology of mattering. As the author of The Power of Mattering: How Leaders Can Cultivate a Culture of Significance (Harvard Business Review Press, 2025), Zach brings decades of research to a timely discussion on why people are craving something deeper at work—and how leaders can answer that call.
How invisibility and disengagement are symptoms of a “mattering deficit”
What truly great leaders do to make people feel seen, heard, and needed
The science behind “reflected appraisals” and how small actions affirm significance
A simple, powerful framework: Noticing, Affirming, Needing
Whether you're leading a team, a family, or your own life, this episode will change the way you understand human motivation—and how to ignite potential by making others feel they matter.
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Passion Struck with John R. Miles 
