Advisory Fee Confidence And Building The Happy-Client Stoke File: Kitces & Carl Ep 152
Nov 28, 2024
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Discover surprising insights into how advisory fees impact profitability. The conversation highlights the balance between personal well-being and business growth, drawing parallels with other professions. Learn about the shift from fee insecurity to confidence in pricing strategies. The hosts introduce the idea of a 'stoke file'—a collection of positive affirmations that help advisors recognize their value. Additionally, they tackle the challenges of imposter syndrome and stress the importance of genuine client relationships.
Advisors charging separately for services often achieve higher overall fees and clearer value propositions, enhancing revenue potential.
Fee confidence significantly impacts advisory firms' success, as recognizing service value leads to stronger profitability and long-term sustainability.
Deep dives
The Impact of Pricing Strategies
Advisors can choose between bundling fees for investment management and financial planning or charging separately for these services, and current research suggests that separate charging often leads to higher overall fees. Bundlers tend to aggregate their services into a single fee, which can result in undervaluation of the planning aspect of their work. In contrast, firms that separate their planning fees tend to establish clearer value propositions, allowing them to charge higher AUM fees as well. This indicates that advisors who confidently articulate the worth of their services can leverage their pricing structure effectively to enhance revenue.
Fee Confidence and Business Performance
Fee confidence emerges as a crucial factor that influences the financial success of advisory firms. Advisors who recognize and assert the true value of their services tend to have stronger profitability and productivity metrics. Those who are hesitant to charge what they're worth often end up underpricing their services, which can hurt long-term sustainability and staff expansion. This confidence allows for better investment in service quality and marketing efforts, ultimately contributing to a robust business model.
Overcoming Imposter Syndrome
Advisors frequently face challenges related to imposter syndrome, which can adversely affect their fee confidence and overall pricing strategies. The discussion highlights the importance of external validation through client feedback and benchmarking against industry standards as means of reinforcing one’s self-worth. Maintaining a 'stoke file'—a collection of positive client feedback—serves as a practical tool for advisors to combat feelings of inadequacy and build confidence in their fees. By recognizing their unique value and the impact they deliver, advisors can cultivate a more robust sense of self-worth that aligns with the prices they charge.
In our 152nd episode of Kitces & Carl, Michael Kitces and client communication expert Carl Richards discuss surprising data from recent research on the different ways advisors charge fees.