Jered, a multi-million dollar plumber, shares his game-changing phone script that has raked in $17 million for his business. He walks through how to effectively grab a customer's attention and build rapport while addressing their needs. Jered emphasizes handling objections and closing the sale with confidence. Co-host Joel enriches the conversation with practical insights from their journey. They discuss strategies for launching new ventures, optimizing business operations, and mastering customer interactions, all with a blend of humor and experience.
Jered emphasizes the importance of a systematic approach in scaling a plumbing business rather than relying on rapid growth strategies.
The podcast shares a proven phone script that effectively captures customer attention and addresses their specific needs for increased sales.
Establishing structured systems in customer service operations is crucial for enhancing customer satisfaction and driving business revenue.
Aligning the goals of customer service representatives with technicians fosters a collaborative environment, improving team morale and overall business performance.
Deep dives
Scaling a Business Successfully
The host discusses how he scaled his plumbing business to over $5 million annually, emphasizing the importance of systematic processes rather than rapid growth. He shares the specific call script he used, which he believes contributed significantly to his success, and asserts that the strategies discussed can generate additional revenue for home service businesses of all kinds. This approach was not only a foundation for growth but also allowed him to sell the business for $5 million. The experience highlights that successful business scaling requires patience and careful implementation of effective strategies.
Learning From Failure
The speaker recounts his journey of starting the plumbing business, noting that it was not an overnight success but rather the result of multiple attempts and failures before achieving his goals. He reflects on the skill sets he developed over time, which ultimately empowered him to refine his business operations and pursue growth effectively. The process included learning from mistakes and adjusting his strategy to focus on quality rather than just rapid expansion. This realization is critical as it showcases the necessity of developing resilience and adaptability in the entrepreneurial journey.
Systematic Operations for Increased Profitability
The podcast emphasizes that every home service business needs to establish structured systems, including marketing, call center operations, and fulfillment processes, to drive customer satisfaction and revenue. The speaker breaks down the essential components of a call center system that includes a customer service representative (CSR) dedicated to managing calls and scheduling efficiently. He shares insights on how a well-defined follow-up system—such as happy calls and discount offers—can improve customer engagement and loyalty. These systems work together to enhance profitability and streamline operations throughout the business.
Effective Team Dynamics
The conversation shifts to the importance of aligning the goals of the customer service representatives and technicians to create a collaborative and motivated work environment. By implementing a commission structure where CSRs earn based on their performance, the speaker fosters a sense of shared success among team members. This alignment leads to improved morale and productivity, as each individual's contribution directly impacts the overall performance. The emphasis on teamwork and communication is crucial for cultivating a positive company culture.
Customer-Centric Approach
The host outlines crucial strategies for prioritizing customer needs, such as booking jobs efficiently and offering to follow up on services provided. He notes that acknowledging customer problems and demonstrating immediate responses can lead to higher satisfaction rates. The use of a call script that keeps the customer engaged and reassured is fundamental to capturing their business and establishing long-term relationships. This dedication to customer service illustrates a proactive approach to managing client relationships effectively.
Leveraging Technology for Efficiency
The discussion covers how incorporating technology, such as service management software, can enhance business efficiency and streamline scheduling and billing processes. This software enables technicians to track jobs, manage customer interactions, and access important data to make informed decisions. The speaker shares his experience with such tools, noting how they allow for enhanced communication within the team and better service delivery to customers. By utilizing technology efficiently, the business can focus on delivering high-quality service while optimizing operations.
Entrepreneurial Opportunities in Home Services
The speakers express their excitement about exploring new business ventures within the home service industry, particularly with their upcoming pressure washing business. They discuss the potential for significant profitability in this sector by adopting effective marketing strategies and leveraging their prior experience. The conversation highlights the advantages that come from identifying gaps in the market and taking action to address them. This demonstrates the ongoing potential for growth and innovation within the home services field, encouraging others to consider similar opportunities.
Jered, multi million dollar plumber, and his co-host Joel share a powerful phone script that has generated millions in revenue. Jered breaks down the script step-by-step, explaining how it effectively captures the customer's attention, builds rapport, and addresses their needs. Key elements include opening with a strong introduction, asking the right questions to understand the customer's pain points, and presenting the product or service as the perfect solution. Jered also highlights the importance of handling objections confidently and closing the sale with a clear, compelling call to action. Joel adds insights and examples from their experiences, making the discussion even more practical and relatable. By using this proven phone script, businesses can significantly increase their sales and achieve remarkable financial success.
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