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#108 This Phone Script Made Me $17M (steal it)

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Maximizing Profitability in Plumbing Businesses

This chapter explores effective financial management strategies within plumbing businesses, focusing on understanding operational costs and establishing clear revenue targets. It underscores the importance of aligning the goals of technicians and customer service representatives to boost productivity and profitability, while also discussing performance pay structures and their impact on workplace culture. The speakers emphasize that fostering a positive work environment through effective systems can lead to both financial success and employee satisfaction.

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