
#108 This Phone Script Made Me $17M (steal it)
The Jered Williams Show
Optimizing Customer Interactions
This chapter emphasizes the crucial role of comprehensive phone scripts and historical data in enhancing customer service within the plumbing industry. It discusses how effective communication and prompt call handling can lead to higher booking rates and customer satisfaction, while also exploring referral networks to generate more business. The speakers focus on efficient scheduling and follow-up practices, such as 'happy calls', to maintain customer relationships and improve service quality.
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