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Self-Management at Zappos
- Zappos is moving away from traditional org charts and job descriptions.
- Employees have more agency to choose work they connect with.
Role Marketplace
- Zappos uses tools like a role marketplace to define and distribute work.
- Employees can pitch themselves for roles that interest them.
City Analogy
- Zappos structures its organization similarly to a city, aiming for self-organization and adaptability.
- City size doubling increases per-resident productivity, unlike in companies.