Beyond the Holochrancy Hype

There are more roles in John's organization today than there were people and job descriptions in the old Zappos. This whole transition still seems like a lot to manage, so to speak. Learning this system is not super easy. It takes some time. As you learn something new, you're always going to go through a dip. We've definitely been going through that dip. That's a time investment, a productivity investment that we're making"