Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership GA 522 | Continuous Improvement at Jack Henry with April Bell
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Apr 4, 2024 Guest April Bell discusses how Jack Henry uses Toyota Kata for continuous improvement, quantifying waste in office settings, and the intersection of tools and scientific thinking. They explore challenges, vision, and advice for getting started.
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Initial struggles with CI frameworks
- Jack Henry initially struggled with DMAIC and A3 thinking for continuous improvement.
- These frameworks felt overly complex and documentation-heavy for their office environment.
Kata's impact on CI understanding
- Switching to Toyota Kata helped Jack Henry correlate continuous improvement concepts to their office processes.
- It allowed them to break down tasks and show the relevance of "supplier" and "Gemba" in their context.
Kata adoption at Jack Henry
- Jack Henry integrated Kata into new employee onboarding, achieving 36% organization-wide adoption.
- They adapted Kata training to a virtual setting during the pandemic with Tilo Schwarz and Sylvain Landry.