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Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
GA 522 | Continuous Improvement at Jack Henry with April Bell
Apr 4, 2024
Guest April Bell discusses how Jack Henry uses Toyota Kata for continuous improvement, quantifying waste in office settings, and the intersection of tools and scientific thinking. They explore challenges, vision, and advice for getting started.
29:05
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Quick takeaways
- Transitioning to Kata improved alignment and clarity in continuous improvement efforts at Jack Henry.
- Integrating scientific thinking and Kata methodologies enabled Jack Henry to quantify and reduce waste in office settings effectively.
Deep dives
Challenges with Traditional Continuous Improvement Approaches
Using methodologies like DMAIC and A3 thinking posed challenges for Jack Henry in aligning them with their unique operational processes, leading to difficulties in engaging employees and translating concepts to tasks like phone calls and emails where traditional frameworks didn't directly apply. The team found these methods cumbersome, with excessive documentation hindering progress until they shifted to a more suitable approach with the Toyota CODA scientific thinking framework.
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