This week's guest is April Bell. Ron and April discussed how Jack Henry uses continuous improvement, specifically Toyota Kata. They also explored quantifying waste in an office setting, and the intersection of tools and scientific thinking. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  April's favorite quote (2:08) Her background (2:56) Some of the challenges Jack Henry has faced with continuous improvement (4:57) Their experience with kata (8:38) The framework they use (12:03) How they quantify waste (13:38) Their vision and plan (16:25) The intersection of tools and scientific thinking (18:40) The challenges they're facing (19:59) Advice for getting started (25:30) Podcast Resources Right Click to Download this Podcast as an MP3 April on LinkedIn Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? Have you used kata in an office setting?