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12min chapter
GA 522 | Continuous Improvement at Jack Henry with April Bell
Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
Evolution of Continuous Improvement at Jack Henry
The chapter traces April's journey from retail banking to leading the enterprise continuous improvement team at Jack Henry, focusing on the challenges and successes of implementing Lean Six Sigma methods in a non-manufacturing environment. It explores the adoption of Toyota Kata for enhancing CI principles, the importance of project selection, and the transition to virtual Kata training during the COVID-19 pandemic. Additionally, it highlights the company's efforts to ensure employees and customers are well-versed in Lean concepts through interactive sessions and continuous improvement initiatives.
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