April Bell

Guest April Bell discusses how Jack Henry uses Toyota Kata for continuous improvement, quantifying waste in office settings, and the intersection of tools and scientific thinking. They explore challenges, vision, and advice for getting started.

In this discussion with April Bell, who directs continuous improvement at Jack Henry, listeners dive into the transformative power of Toyota Kata. April shares insights on cultivating a culture of continuous improvement and the challenges faced in a non-repetitive environment. The conversation highlights the importance of making predictions in scientific thinking and the value of a structured approach to dealing with emotions in problem-solving. April also offers practical tips for managing remote coaching sessions and fostering collaboration among teams.