Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership GA 549 | Toyota Kata at Jack Henry with April Bell
Oct 10, 2024
In this discussion with April Bell, who directs continuous improvement at Jack Henry, listeners dive into the transformative power of Toyota Kata. April shares insights on cultivating a culture of continuous improvement and the challenges faced in a non-repetitive environment. The conversation highlights the importance of making predictions in scientific thinking and the value of a structured approach to dealing with emotions in problem-solving. April also offers practical tips for managing remote coaching sessions and fostering collaboration among teams.
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Fear Blocks Change Adoption
- Fear of the unknown drives resistance to change even when current methods cause misery.
- Comfort in existing struggles hinders adopting better ways despite rational knowing they are needed.
First and Second Coach Roles
- Use the 'first coach, second coach' method for coaching Toyota Kata learners.
- The second coach provides feedback and a fresh perspective to improve coaching effectiveness.
Team's Practice with Coaching Cycles
- April's team practiced daily coaching cycles over the summer using their own continuous improvement work.
- They rotated roles and used tiny experiments like building communication plans as practice items.